At Juice Up, we strive to provide our customers with high-quality products that meet their needs and expectations. However, we understand that there may be instances where you may need to return or exchange your purchase. This Refund Policy outlines our guidelines for returns and refunds.
1. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items, such as personalized or perishable goods, are exempt from being returned.
2. Return Process
If you wish to return an item, please contact our customer service team within 14 days of receiving your order. They will provide you with instructions on how to proceed with the return. Please note that you will be responsible for the return shipping costs.
3. Refund Options
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service team within 14 days of receiving your order to initiate the exchange process.
5. Non-Refundable Items
There are certain situations where only partial refunds are granted. These include items that are not in their original condition, are damaged or missing parts for reasons not due to our error, and items that are returned more than 14 days after delivery.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact our customer service team. We are here to assist you and ensure your satisfaction with our products.
7. Changes to this Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for any updates.
At Juice Up, we value our customers and want to ensure that you are completely satisfied with your purchase. Our Refund Policy is designed to provide you with a clear understanding of our guidelines for returns and refunds. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team.